Shipping
At Meg Monroe, we pride ourselves on providing a smooth and reliable shopping experience from the moment you place your order to the time it arrives at your door.
Order Processing
All orders are processed within 1–2 business days. We carefully prepare and package each order to ensure your items arrive in perfect condition. While we strive to process orders as quickly as possible, please allow the full processing time during busy periods, holidays, or new collection launches.
Shipping Times
As a growing small business, we currently estimate delivery within:
- 7–10 business days for standard international shipping.
We are working hard to shorten these times as we expand, but please know that every order is handled with care and attention.
Worldwide Shipping
Yes — we ship worldwide! Wherever you are, we want you to enjoy our pieces. Shipping rates and times may vary depending on your location. Any applicable customs fees, duties, or taxes are the responsibility of the customer.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with tracking details so you can follow your package every step of the way.
Delays
While we do everything we can to ensure timely delivery, please note that shipping times are estimates and may be affected by factors outside our control, such as international customs, postal delays, or peak holiday periods.
Questions?
If you have any questions about your order or shipping, our customer care team is here to help. Please reach out to us via our email itsmegmonroe@gmail.com
Thank you for supporting a small business — your patience and trust mean everything to us.
Our Products
What makes Monroe cases so special
At Meg Monroe, we believe phone cases should be more than just protective, they should reflect your individuality.
Our cases combine premium protection with vibrant, no-fade prints and a sleek glossy finish. Our cases are crafted to complement your style while safeguarding your device.
Will the design on my phonecase fade?
No! Our cases use advanced printing techniques to ensure vibrant, no-fade prints that stay fresh even with daily use.
How protective are your cases?
Yes! Our cases are dual-layered, shock absorbent, and reliable everyday protection. They’re built to handle drops, scratches, and daily chaos without compromising the look.
What materials are the cases made from ?
Our cases are made from high quality, durable materials, designed to protect your phone without adding bulk.
Our cases are ultra-thin with a glossy finish and vibrant designs that won't fade over time. Dual-layer construction with a tough outer shell and shock-absorbing silicone interior for maximum durability.
Where are your phone cases made?
Our phone cases are designed in Europe and manufactured in Italy. Ensuring top-quality craftmanship and attention to detail, whilst getting your case to you as soon as possible.
Do you offer warranty on your products?
We stand behind the quality of our products and aim to resolve any concerns promptly. Our warranty covers manufacturing defects and workmanship issues. If you experience a problem, please contact us.
Customer Support
How can I contact customer support?
You can reach us at itsmegmonroe@gmail.com or via the contact form on our website. We’re happy to help with any questions or concerns!
What if I received the wrong item or if it is damaged?
We’re really sorry to hear that! While we perform quality checks before shipping, sometimes things can slip through. If you receive a damaged or incorrect product, please contact us within 48 hours of delivery and we’ll fix it for you as soon as possible.
What is the customer support response time?
we aim to reply to your email within 24-48 hours.
Can't find the answer you are looking for?
If your question isn't covered in our FAQ, please feel free to message us and we will be happy to help.
Shipping & Tracking
How long does shipping take?
Orders are dispatched within 24-48 hours. Shipping time depends on your region and chosen shipping method:
- EU: 3–8 business days (Standard), 1–3 business days (Expresss)
- UK: 3–4 business days (Standard), 1–3 business days (Express)
- USA: 8– 10 business days (Standard), 2–3 business days (Express)
- Rest of World: 8–10 business days (Standard), 2–5 business days (Express)
How do I track my order?
Once your order has shipped, you’ll receive an email with tracking information.
How much does shipping cost ?
Shipping costs are calculated at checkout based on your delivery location and selected shipping method.
My parcel shows as delivered, but I haven't received it, what do I do ?
- Check your mailbox and entrance area, couriers sometimes leave packages without ringing.
- Ask neighbors or building staff.
- Look for a delivery note or contact your local courier.
- Still missing? Reach out to us with your order and tracking number, and we’ll assist you further.
I entered the wrong shipping address
If your order hasn’t shipped yet, contact us immediately to correct it. If already shipped, we recommend contacting the courier to request an address change or redirection (if available). Always double-check your address before placing an order.
What if my order gets lost in transit?
If your order appears to be lost in transit, please reach out to us at itsmegmonroe@gmail.com and we’ll investigate it with the courier right away. If it’s confirmed as lost, we’ll send you a replacement or process a refund right away.
Refunds & Returns
Do you offer returns or exchanges?
Of course! We accept return/exchange requests within 14 days of delivery, provided the item is unused, unopened, and returned in its original packaging. Returns/exchanges are only accepted for items that arrive damaged or defective. Please contact us before sending any item back. Items sent back without prior approval will not be accepted.
How long will it take to receive my refund?
Returns typically take a few business days to be processed after we receive the package. Refunds to your original payment method take 7–10 business days. If you prefer, we can issue a digital gift card refund which is processed faster (2–3 business days).
How do I return my order?
Just send us an email at itsmegmonroe@gmail.com within 14 days of receiving your order and we'll send you the return instructions.